Examples of AI in Restaurants and Food Services
The food industry is a multi-billion dollar annual revenue and represents 2.1 percent of US GDP in 2016. Technology has made it possible to order the most popular food and the industry is focused on new ways to meet customer expectations. . As a result, artificial intelligence applications are slowly entering the food service industry.
AI in Restaurants and Food Services
In this article we explore the use of artificial intelligence in the food service industry to give business leaders an understanding of current and emerging trends, as well as popular operating conditions that can change the way business is run.
Current AI applications in the food service sector appear to fall into four main categories:
Negotiations and Requests – Restaurants use visual assistants to answer customer queries and process and process customer orders in a customized manner.
Robots – Restaurants use powerful AI robots to increase capacity and speed in the preparation and delivery of food.
Recommended Engines – Developers design applications that use AI to help consumers choose food based on their preferences.
Kitchens – Restaurants include AI-style kitchens to reduce customer waiting time and improve customer experience.
We will start by checking the chatbots and continuing to follow the list of applications listed above, providing examples representing each category.
Restaurant Chatbots / Chat Links
It says food
The New York-based Say2eat program began in 2015 with the aim of helping chains and vendors improve customer interaction with chatbots. The company claims that by sending messages to favorite restaurants, customers can order food with a marked and customized chatbot. Say2eats still works with Facebook Messenger, Amazon Echo and SMS.
CEO and founder Li-Ran Avon gives an explanation of how Say2eat works:
The move to integrate multiple mobile solutions to improve customer contact information is in line with industry research. The Hospital Technology research report suggests that improving customer engagement through digital forums is the strategic goal of technology investment in 2017 as shown in the graph below:
In February 2017, Domino’s Pizza claims to have upgraded its Facebook Messenger chatbot, linking the release of its new features with the Super Bowl. An AI system called “Dom” allows consumers to start placing an order by sending a message that only contains the word “Pizza”. Updates used in the system allow customers to order additional menu items such as wings and salads. Dominoes app
Dominos DOM Chatbot
Dominos allows its app users to edit voice settings via the “Dom” chatbot (a feature determined by iPhone users at this time) – Screenshot from the Dominos’ iTunes App Page
It should be noted that in a press release, the company does not provide accurate data on chatbot performance or how Domino expects reported enhancements to improve customer engagement beyond the Super Bowl.
Domino is showcasing an estimated $ 4.7 billion in global digital sales in 2015 in its investment in new technologies. However, the company does not provide any information about other technologies including mobile applications, GPS Driver tracker for delivery orders and a “pizza tracker” for smartwatches. The company’s emphasis on integrating technology into their customer service reflects the broader food service industry.
Food Service and Restaurant Robots
Miss Robotics AI in Restaurants and Food Services
California’s Miso Robotics is a startup based on AI-enabled robotic kitchen solutions. The company’s AI kitchen assistant, “Flippy,” assists with frying, frying, preparing and refining. The robot operates by means of sensors connected to sensors and cameras that allow it to “see” food that helps to adjust and monitor important factors such as temperature control.
The fast food industry is a challenging place to keep workers. In the larger sector of restaurants and hostels, the turnover rate is estimated at 72.9 percent in 2016. Another factor contributing to this trend is rising wages. In 2017, wage increases were recorded in 19 provinces and some provinces are expected to increase in the coming years.
The Cali team following the fast food series Cali Burger announced a partnership in March 2017 with Miso Robotics to bring Flippy bugs forward to restaurants. Flippy was first installed in Pasadena, California and by 2019, CaliBurger will be expanding Flippy to more than 50 locations worldwide.
Miso Robotics provides a Flippy demonstration that works in the video below:
Japanese technology company SoftBank has partnered with MasterCard to develop an AI-based robot called Pepper. Pepper is a robber waiter who processes customer orders, provides product recommendations and allows customers to make payments with their Mastercard account using a handheld robot tablet.
View the peppers you share with the customer and help them place their order in the video presentation below:
The company says users can talk to a robot with a common speaking pattern that can be used by a waiter. Nestle ‘partnered with Pepper’s robots back in 2014 to boost sales of the company’s coffee makers in Japan. Nestle’s reported that the robot will grow from 20 locations to 1,000 by the end of 2015.
Pizza Hut has purchased a number of Pepper robots for use in its Asian restaurants. Designed to emphasize ease of use and security of payment, the touch screen used by customers is powered by Masterclass, a global digital payment service MasterCard. We have included some of Pepper’s first uses in our latest robotic article.
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