To improve guest accommodation, there is a hotel reception host for you.
Hotels Annotation have always been a place where people Annotation could go to relax and escape the chaos of the world. In the past, hotels often offered a room with a simple bed and a simple bathroom. But now the industry has improved due to advances in the use of artificial intelligence.
AI is a technology that enables voice and text chatbots, which are chat apps and services that can perform a series of functions.
Here are 3 ways that AI chat can bring extra revenue to your hotel:
Quick response time
Having the ability to answer questions in a few seconds will make your guests feel very connected. They will have better experience, especially during busy times and times when visitors are looking for services. Answering questions in seconds will make your staff feel more important as they are able to focus on guests instead of answering an annoying phone call. It may range from a simple front desktop application to a full AI desktop not only for check-in and out but also for a personal hotel assistant.
High level of engagement
Visitors will likely book a hotel room that they believe is modern, luxurious, and attractive. Above all, it is fun! A good chatbot can make a visitor feel like a VIP. People love to chat and will be more likely to book a room if they feel like they are getting a nice and fast service. Long story short, you’ll be back, loyal customers and more LTV. And that means more money. This is especially true in a large hotel series. This is probably one of the biggest trends we will see in the next few years. Think hype – AI hotel!
AI chat can be embedded in a product or service and track user behavior in real time. This will allow you to understand customer needs and deliver the right message at the right time. By using the hotel AI chat system, you can make sure you reach your guests where they are.
You can create a web chat AI app and have it on your website. It will provide your customers with a guide to finding and booking the right room for you. No customer calls required. Voice communication will be there on your website. And there is no need to interrupt staff by creating an app for the front desk staff.
In short, more money over time – AI can help you make more money. Especially large hotels with more than 300 rooms. AI chat system can be embedded in a product or service. With AI in hotels giving customers access to the concierge, hotel guests can now search and reserve rooms without having to call the call center. And with AI in hotels, a customer can quickly Annotation book a room without having to wait too long.
It can lead to more business opportunities and higher conversion rates. At the same time, AI will be able to attract more visitors and improve online booking, as well as hotel sales. There are so many opportunities you can explore using AI! That is, hotel AI has the power to make your life easier, your employees productive, and your hotel more profitable. And this is not a trend that will end in the near future, but a trend that will be rampant for many years to come.
AI uses cases in the hotel industry
Here are a few other examples of how hotels use AI chat:
Automatic entry for hotel front table
At most hotels, the usual entry procedure is that the guest must literally go to the counter, fill out the form, and pay the cash deposit. The visitor then finds the room key and is allowed to go to his room. This can be painful for visitors as they waste their precious leisure time.
What if you just walk into your room using your cell phone?
With the help of the AI chat app, the hotel can perform the automatic login process. Visitors will need to simply make a call, tell the AI that they would like to log in and the AI app will take care of the rest. The only thing Annotation left to do was to take the room key.
Automatic exit without the need to visit the hotel reception desk
By analogy, the exit process can be automated via AI chat and hotels.
This process can be as simple as “Hello, I would like to check it out now” and chat AI will do the required work, which Annotation includes processing guest payments. Payments automation can be part of an AI chat app that acts as a front desktop receiver, for example. With Dasha AI the automatic entry and exit process is a piece of cake. Even a non-engineer can create such a chat AI app (so why not give it a try?).
See how the finished application will work and how the conversation between the front AI desktop receiver and your guest will sound like this:
Personal hotel help experience
With the help of chat AI, hotels can also personalize what a visitor does.
The AI system can be trained to recognize guest voice, preferences, and behavioral patterns. It can use that information to give the visitor a personal conversation.
When a visitor asks “Is there a restaurant nearby?” The AI system could respond with “2 amazing restaurants all around. One Annotation restaurant is Kimchi One, which opens from 9 AM to 9 PM, and the other is a Bonjorno restaurant, which opens from 8 AM to -11 PM. Would you like me to book one of these ?. “
Or if a visitor says “I want something fun I can do. Is there something like that in the area?” The AI program could respond with “There is a 15-minute amusement park. You can take a free shuttle available just outside the hotel door to get there. But make sure you go there during its working hours, it closes. at 4pm these days.”
Automatic desk reception service
AI chat in a hotel can also be used to create desktop guest reception apps.
The front AI desktop receiver can provide information about the Annotation hotel, city, and nearby attractions. It can help with a variety of guest activities, such as raising restaurants and making reservations, booking concert tickets. It can inform guests of what to do at the hotel and recommend them to visit the hotel casino, spa, swimming pool, etc.
The automatic desk hospitality service is ideal for hotels because it helps guests get information on time, which makes them even more satisfied with their stay.
Promoting customers while keeping the front desk staff of the hotel Annotation free to perform other tasks
Who can say no to extra income? No one.
Hotels can use chat AI to promote additional services and products that visitors may be interested in based on your preferences. For example, if a visitor is interested in massage, AI may Annotation recommend a spa on the site or a massage service that the visitor may be interested in. If the guest does not stay at the hotel for the first time, recommendations are also made based on their past behavior.
For example, if a guest has stayed in a hotel and visited a spa, the AI system may recommend that we visit a spa service again.
Collecting possible feedback – not one of the functions of Annotation the front desk recipient
Conversational AI is a great hotel tool for collecting feedback from guests about the hotel, city, and nearby attractions, and use that feedback to make progress.
For example, if guests Annotation offer a comment that a hotel is noisy, the hotel may use that feedback to improve their noise barrier. If they say the room was cold and AC did not help, hotels can invest in buying new ACs or repairing existing ones.
No improvement can be made without feedback, after all. If you decide that collecting feedback can be a great addition, check out this post to get a 90% + end of your customers’ response surveys and collect data that can be taken seriously with this simple AI chat app.
Create an AI chat app to automatically perform the functions of a receptionist at your hotel
Check out this post to find out how in just 2 hours you can download the simple AI hospitality app that will be available to your hotel guests 24/7/365. Not an engineer? No worries. I am not a coder for trading, and I wrote the app on the link. You can use it even if you are not an engineer.
Join the Dasha community to get all the help you need and start developing customer experience with simple AI apps! Or contact us if you want more white-glove.